There are a few solutions to choose from. Our marketers stand ready to help you select the best package for you however!
No Support Contract
- Includes support at our standard hourly rate
- 48 hour response time on all queries
- Standard after hours support rate
Standard Support Contract
- Includes all your support hours
- 48 hour response time
- 10% discount on after-hours
- Excludes training and travel costs
Premium Support Contract
- Includes all your support hours
- 24 hour response time
- 30% discount on after-hours
- Monthly Progress Case-Study outlining your time and attendance status
- Excludes training and travel costs
Enterprise Support Contract
- Includes all your support hours
- 24 hour response time
- 40% discount on after-hours
- Monthly Progress Case-Study outlining your time and attendance as well as employee wellness status
- Includes an employee wellness consultation and setup session
- Excludes training and travel costs
Available Support Add-Ons
The following add-ons are available for your support contract:
- Monthly Progressive Case-Study Skype session
Includes a discussion and explanation on your monthly Progressive Case-Study as well as identifying future and action points. - Monthly on-site visit
Recommended for our major clients. A monthly visit by a consultant ensures your payroll run runs smoothly. The visit can be divided between operational discussions, payroll management and training. - Consistent Training
There are a lot of features and advanced components that can be used by your users in NAKO. Regular training ensures they stay up to date and will result in a smooth, accurate monthly payroll run.